Refund Policy

30-day money-back guarantee

We want you to be fully satisfied with your purchase. If you are not happy with your Ascend report or organisation plan for any reason, you may request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider, Paddle. To request a refund:

• Visit paddle.net and follow their refund request process, or
• Contact our support team at tonye@tariahai.com with your order details and we will direct Paddle to process your refund.

Refund eligibility

Refund requests must be made within 30 days of the original purchase date. Refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

Questions?

If you have any questions about this policy, please reach out to us at tonye@tariahai.com.